Complaints Policy

Ignite My Boiler always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure Ignite My Boiler is able to put things right as soon as possible, please read our complaints policy procedure below. Ignite My Boiler will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards Ignite My Boiler aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact Ignite My Boiler as soon so the problems can be rectified as soon as possible.

Complaints Policy – Our Procedure

Either call, email or write* to us. Ignite My Boiler aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where Ignite My Boiler is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader Ignite My Boiler uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that Ignite My Boiler cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.