Man looking inside boiler

The typical lifespan of your new condensing boiler could be anything up to 10yrs plus.

We only ask that you clear enough space in the surrounding areas being worked on, so that your engineer has enough access.

Yes, the engineer will contact you before their arrival on the day.

Yes, every boiler installation is chemically flushed, we also add inhibitor to your system to protect against corrosion.

Your new boiler and all the necessary parts will be brought by your engineer to your home on the morning of the installation.

Your old boiler and parts will be taken away on the day of installation by your engineer, we are as green as we can be and recycle to help towards a better planet!

? Yes, your tank will be decommissioned and taken away by your engineer, and of course we recycle to help towards a greener happier planet!

In some rare cases the tank may need to remain in situ however you will be clearly advised on this if it so happens.

Yes, it will however in some cases it may need to remain in situ, if this is the case you would clearly be advised on this if it so happens.

All associated pipework will be decommissioned /or reconnected where needed.

Yes, all areas being worked on will be covered and protected. Also, before completion of your installation your engineer will ensure your homes surrounding areas are cleaned, providing all the necessary equipment i.e., hoover to ensure it looks as though we were never even there.

Yes, rest assured that the engineer will ensure that they are always sanitary. Practising good hygiene is extremely important us, and we will try our best to work in as sterile an environment, we could possibly create! If you’d like to help us do so, you could leave a nearby window open to create a fresh air flow for you engineer. Also, before leaving your premises your engineer will ensure that all user controls are sanitary before you use them.

Typically, a combi-to-combi swap, system to system swap takes up to 1 full day. A system conversion can take up to two days. In the event of any unforeseen circumstances, it could take longer, however your engineer will always keep you in the loop informing you of any changes.

An electrician could be required in some rare circumstances but need not worry this would be of no additional cost to you unless unrelated to your boiler.

If you’re transitioning from a standard system to a combi system you may not have everything back up and running on the first installation day, however we are aware that customers can get cold in the winter months, and we can provide you with electric heaters if necessary.

PLEASE don’t hesitate to ask your engineer if you can make use of the electric heaters, particularly if you have very young children or a vulnerable adult at home. In most cases you will have your cold water and gas running by the end of the first installation day.

Yes, every boiler we install is registered with The Gas Safe Register & Building Control, this is completed once we register your boiler with the manufacturer.

Yes, we will handle all the electrics within your heating and hot water system

If your boiler is serviced once a year in keeping with the manufacturer’s requirements, your guarantee will be with the boiler manufacturer, this will cover all parts and labour in case of any possible future breakdowns. We do offer a annual Boiler Service Plan to take the burden away and to ensure your always up to date and covered.

Phoenix Financial Consultants

Registered business address:

Unit 8, Abbotts Business Park, Kings Langley, Hertfordshire, WD4 8FR

PHONE: 01923 333 256


If you choose to pay in monthly instalments, you’ll apply for credit through our payment partner Phoenix Financial Consultants Ltd.
We have a range of payment plans over 1, 2, 3, 5, 8 and 10 years, including 0% APR available over 1 or 2 years.
It’s 11.9% APR for the plans between 3-10 years. There is also the option to leave a deposit of up to 50% at the time of setting up your finance, but you are not obligated to do so with any of the plans. By leaving a deposit you will reduce your monthly payments and reduce the amount of interest you pay, on the finance plans. You then pay back the amount you borrow month by month, including any interest if applicable. The first payment is approximately 1 month after the installation. Phoenix Financial Consultants will write to you with all the details of your finance plan. You also have the option to pay off your finance early, by paying a settlement figure to our lender. For more information on our finance partners, please visit the link below.

Yes, if you tell us you’ve changed your mind, as soon as possible, with a minimum of 48hrs. Ring us on 020 4511 5506 or email us

Yes, Dependent upon your credit history, Phoenix Financial Consultants will advise you.

Once your installation is complete, and your payment has been made in full, all the necessary paperwork i.e., guarantee, gas safety certificate will be sent to the address of the boiler installation or directly to the Landlord.

To find out exactly what happens on your installation day, please click the link below.

Homecare plans page content

More reasons to take out a plan Your Boiler Service Plan gives you the convenience of a Boiler Service any day of the week. Your Boiler Service

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