Yes, all areas being worked on will be covered and protected. Also, before completion of your installation your engineer will ensure your homes surrounding areas are cleaned, providing all the necessary equipment i.e., hoover to ensure it looks as though we were never even there.
Yes, rest assured that the engineer will ensure that they are always sanitary. Practising good hygiene is extremely important us, and we will try our best to work in as sterile an environment, we could possibly create! If you’d like to help us do so, you could leave a nearby window open to create a fresh air flow for you engineer. Also, before leaving your premises your engineer will ensure that all user controls are sanitary before you use them.
Typically, a combi-to-combi swap, system to system swap takes up to 1 full day. A system conversion can take up to two days. In the event of any unforeseen circumstances, it could take longer, however your engineer will always keep you in the loop informing you of any changes.
An electrician could be required in some rare circumstances but need not worry this would be of no additional cost to you unless unrelated to your boiler.
If you’re transitioning from a standard system to a combi system you may not have everything back up and running on the first installation day, however we are aware that customers can get cold in the winter months, and we can provide you with electric heaters if necessary.
PLEASE don’t hesitate to ask your engineer if you can make use of the electric heaters, particularly if you have very young children or a vulnerable adult at home. In most cases you will have your cold water and gas running by the end of the first installation day.
If your boiler is serviced once a year in keeping with the manufacturer’s requirements, your guarantee will be with the boiler manufacturer, this will cover all parts and labour in case of any possible future breakdowns. We do offer a annual Boiler Service Plan to take the burden away and to ensure your always up to date and covered.
If you choose to pay in monthly instalments, you’ll apply for credit through our payment partner Phoenix Financial Consultants Ltd. We have a range of payment plans over 1, 2, 3, 5, 8 and 10 years, including 0% APR available over 1 or 2 years. It’s 11.9% APR for the plans between 3-10 years. There is also the option to leave a deposit of up to 50% at the time of setting up your finance, but you are not obligated to do so with any of the plans. By leaving a deposit you will reduce your monthly payments and reduce the amount of interest you pay, on the finance plans. You then pay back the amount you borrow month by month, including any interest if applicable. The first payment is approximately 1 month after the installation. Phoenix Financial Consultants will write to you with all the details of your finance plan. You also have the option to pay off your finance early, by paying a settlement figure to our lender. For more information on our finance partners, please visit the link below. https://www.phoenix-fc.co.uk/index.cfm
Once your installation is complete, and your payment has been made in full, all the necessary paperwork i.e., guarantee, gas safety certificate will be sent to the address of the boiler installation or directly to the Landlord.
I cannot recommend this company enough. Very efficient, professional and good value. Engineer installed a new Valiant Boiler & Smart Thermostat. Arrived on time and was very clean and tidy throughout the install. Engineer took the time to explain basic functions on the boiler & control, which was re... Read More
I cannot recommend this company enough. Very efficient, professional and good value. Engineer installed a new Valiant Boiler & Smart Thermostat. Arrived on time and was very clean and tidy throughout the install. Engineer took the time to explain basic functions on the boiler & control, which was really helpful and also help set up my warranty. I was recommended by my neighbour, who commented on the companies quick response times and ‘after sales service.’ So hard to find good trades these days. Thank you very much Read Less
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